Season tickets: your questions answered

[josie andrews]

Season tickets for 2021 are on sale between now and Friday 26th March

Letters have been sent to all fans who had a 2020 season ticket, explaining their renewal options

Our most frequently asked questions so far are answered here to assist with your order…

A fantastic surge of orders at the start of our 2021 season tickets sales period shows that people know we’re offering Rugby Worth Waiting For at the DW Stadium this year, and inevitably it throws up plenty of questions too.

In order to help save you time trying to call or email us with certain common queries, here’s a handy guide to some of the questions we’re being asked most regularly, and our answers…

Why can’t I get straight through on the phone?

We always receive an exceptionally high volume of calls in the first or last week of any sales period, due to the typical human nature of many fans wanting to be exceptionally organised while others prefer to leave it late to make their decision. The first few days of this week were no exception to this rule, but queue times are now a lot shorter now that we’re past the initial rush, so you may well get straight through if you call either of our hotlines between 10am and 4pm on weekdays.

Please be aware that we have had to switch to a different phone system this year while the DW Stadium Ticket Office is closed, so you may not hear the usual queue prompts that you’ve been used to on previous calls to our ticketing team.

You are also welcome to email tickets@wiganwarriors.com with your queries and we’ll respond as quickly as we can.

How do I know if I’m on Auto Renewal?

Everyone who had a season ticket in 2020 was sent a letter by post last week to confirm their personal details with regards to ordering a new season ticket for 2021.

The cover letter was carefully tailored to each recipient, with slightly different wording depending on whether you’re an Auto Renewal Scheme member, a standard renewal (e.g. you paid Early Bird, Renewal Price or Standard Price in 2020) or a supporter with a registered disability and their helpers.

If your cover letter (not the fold out brochure) doesn’t mention Auto Renewal, this means that you aren’t on the Auto Renewal Scheme and should follow the instructions in the letter/brochure on how to order online or by phone.

I was a 2020 season ticket holder but I haven’t received a letter – why not?

A letter was posted to every existing season ticket holder last week, with the last of those letters leaving our offices last Friday afternoon.

If you haven’t yet received your letter, it could simply be down to the volume of letters we sent getting stuck in the postal system, but if you’ve not heard anything by mail from us by now, please email tickets@wiganwarriors.com so that we can check your record and supply any information you may need to help ensure you can place your order.

I’ve realised that I have changed address since I last bought a season ticket but haven’t let you know. Who should I contact?

Please email tickets@wiganwarriors.com with your name, client code and details of the addresses we’ll need to change; our ticketing team will do the rest.

If there is more than one Warriors supporter in your household, please also let us know their names and client codes too, so that we know that they’ve moved with you and can update their records too.

I’m a carer for a supporter with a disability but haven’t received any information – why is that?

Normally we record both the supporter with the registered disability and the carer at the same address. If you haven’t received a letter then please speak to the supporter you normally assist to check if they have had the relevant information.

Please call 01942 762875 (Monday to Friday, 10am to 4pm) and ask to speak to Louise, our disability liaison officer within the ticketing team, who can answer any queries that you may have.

If there needs to be a ballot for a game, will all of my group be able to sit together?

When ballots are needed, everyone that is legally allowed to sit together – based on Government guidelines regarding household mixing and social bubbles at the time of the game – should apply together, and will either all be accepted for a ticket or all be rejected for a ticket based on the ballot outcome; groups won’t be broken up unless we see evidence that the group shouldn’t have applied together because the collection of people didn’t meet the Government criteria (e.g. evidence that too many separate households are represented).

These rules are likely to change at various points over the course of the season as the Government lessens or tightens restrictions based on the number of Covid cases in the area, so please pay very close attention to all of our regular contact points and media channels for the regular updates we’ll provide.

My child is due to receive a season ticket as part of their Winter Warrior package through the Community Foundation – please can you tell me how that works?

Every child who enrolled on the course will be allocated a ‘Behind The Posts’ season ticket, but families who would prefer Sideline View are welcome to transfer the ticket there if they’re purchasing additional tickets for the same area.

All of these tickets are being processed over the course of the sales period and if you would like to add additional tickets to form a family group or social bubble alongside one of the existing tickets you’ve been offered through the Winter Warrior programme, please call 01942 762875 so that we can match these up for you.

The DW Stadium admission policy states that children under the age of 14 need to be accompanied by a responsible adult to enter the stadium, so please bear that in mind in order to ensure you have the right combination of tickets to be able to enter the ballots that we are likely to need to run, especially for games earlier in the season.

I have received more than one letter in my name but with different client codes – why is this?

In previous seasons, some of our old ticket platforms allowed one person to buy multiple tickets in their own name, which accounts for why you may have more than one letter coming your way, even if you always bring the same family members or friends on the additional tickets in your own name.

Please contact the ticket office if this situation applies to you, because we strongly suspect that we will need a unique ID for every person entering the stadium in order to comply with Government Track and Trace rules, so we need to assign new permanent names to your additional tickets.

I donated my credit back to the Club last year, so why am I not on Auto Renewal?

Auto Renewal is a scheme that has run for several years and is not connected to the decision regarding the 2020 season tickets.

Auto Renewal is a scheme that fans can apply via the ticket office to join if they’re happy to pay early by Direct Debit every year; we’ll send you an update letter each year to confirm what we’ll be debiting from your account on the date of the payment run.

I can’t see my credit discount when I try to buy online – why not?

All supporters with credit will need to call us on 01942 762875 to place your order please.

This is because the online store we’re temporarily using to sell 2021 season tickets unfortunately cannot be configured to link your client codes to your online retail account, so sadly we can’t offer the credit discounts via this outlet, but it’s a swift and simple process to arrange this for you by phone as only a small proportion of our overall season ticket base is affected by this issue.

[bI’m having problems changing my old address to my current address via store.wiganwarriors.com in order to be able to buy my ticket online – can you help?[/b]

Yes we can. Apologies to a small number of supporters on a couple of specific browsers/devices who seem to have encountered a problem at the moment of trying to save the new address.

Please email store@wiganwarriors.com and our retail team who oversee this site will be able to rectify this issue for you, so that you can conclude your purchase online.

I’m trying to buy online – why am I getting a message saying that season ticket sales have been suspended?

If you are seeing this message, you are on the ticketing website which is not being used for this years’ ticket sales. Please visit store.wiganwarriors.com to purchase your season tickets.

Is the finance option live to pay in monthly installments?

It is. V12 Finance are our partners once again this year and you can click here to arrange to pay via four monthly installments, payable monthly from April through to July. Please note that this website and option are delivered by a third party, V12 Finance, not the Club itself.

Why can’t I order a parking permit for this year at the same time as my season ticket?

The car parks are owned and managed by the DW Stadium.

As they currently remain in administration, we aren’t able to offer a concrete plan for what will happen this season – likewise a resolution on exactly what will happen with the unused portion of 2020 parking passes – but we hope to issue a positive update on this issue as soon as circumstances allow.

I turn 60 part way through the season – can I split my ticket so that I pay adult rates while I’m 59 and then senior rates when I turn 60?

Unfortunately not; we always calculate the ages for season tickets based on your age as at 1st February every year. If you were 59 on that date this year, you’ll be an adult season ticket holder for the season; if you were 60 on that date, you’ll be a senior season ticket holder.

I donated my credit last year and have a missed call from the Club, which I think may have been one of the courtesy calls from players and coaches that I’ve seen people talking about on social media – will they call again?

That’s the plan! If we couldn’t get hold of you at the first attempt, the player or coach who has been allocated your name on their list of fans to will try you again at least once. Some have left voicemails when they’ve been able to, which we hope will be some consolation if you missed your hero!

https://wiganwarriors.com/blog/2021/03/ ... -answered/

[josie andrews]

I know that this is quite a long thread, but hopefully I’ve made it easier to read by highlighting the headings of each question

[Nezza Faz]

I know that this is quite a long thread, but hopefully I’ve made it easier to read by highlighting the headings of each question

V helpful, thanks Josie.

[DaveO]

I know that this is quite a long thread, but hopefully I’ve made it easier to read by highlighting the headings of each question [emoji4]

Thanks for posting it. Very useful and answered a question I had over the parking passes for this season and good to know they have thought about the fact part of it was unused last season.

[CheshireWarrior]

Does anyone know what the situation with season tickets is after Friday 26th March?

I'm planning on renewing my season ticket, but if fans are prohibited until atleast 17th May, I want to hold fire for obvious reasons.

I'm not on the auto renewal scheme and I don't need to purchase early as I can't retain my reserved seat for 2021.

Do season tickets just continue on general sale after 26th March?

[BostonWarrior]

On the allocation of seats on a game-by-game basis, I have the concern that I could easily be offered a seat in a very different location for some of the games and in a position from which I would find it difficult to view the game due to my sight issues.

On contacting the club, I was informed that there is no guarantee seat allocations would even be in the same vicinity of your regular seat. My regular seat is on Row Z in a central block of the Boston Stand, but this year I apparently could be offered a seat e.g. on Row E in one of the end blocks in line with the posts. I fully appreciate – and would not criticize – the arrangements in place for 2021, but would not be comfortable in taking a ‘gamble’ on exactly where I might be sitting game-by-game given such differences in seat locations being possible.

So, I further asked if there are arrangements in place for supporters to ‘suspend’ their Season Ticket membership just for this year, and then return to their regular seat in 2022. This was their most encouraging reply.

Yes, absolutely. We recognize that this season throws up some unique challenges, and as such not all supporters will be able to attend in a manner they are comfortable with. All seats occupied in the 2020 season will be reserved for their previous owner to renew in 2022, regardless of whether or not they purchase a Season Ticket for 2021.

[CheshireWarrior]

On the allocation of seats on a game-by-game basis, I have the concern that I could easily be offered a seat in a very different location for some of the games and in a position from which I would find it difficult to view the game due to my sight issues.

On contacting the club, I was informed that there is no guarantee seat allocations would even be in the same vicinity of your regular seat. My regular seat is on Row Z in a central block of the Boston Stand, but this year I apparently could be offered a seat e.g. on Row E in one of the end blocks in line with the posts. I fully appreciate – and would not criticize – the arrangements in place for 2021, but would not be comfortable in taking a ‘gamble’ on exactly where I might be sitting game-by-game given such differences in seat locations being possible.

So, I further asked if there are arrangements in place for supporters to ‘suspend’ their Season Ticket membership just for this year, and then return to their regular seat in 2022. This was their most encouraging reply.

Yes, absolutely. We recognize that this season throws up some unique challenges, and as such not all supporters will be able to attend in a manner they are comfortable with. All seats occupied in the 2020 season will be reserved for their previous owner to renew in 2022, regardless of whether or not they purchase a Season Ticket for 2021.

Thankyou for the post BostonWarrior, extremely helpful.

[CheshireWarrior]

Emailed the club today regarding purchasing a season ticket after Friday 26th March.

"As it stands, there will be no further sales after 26th March. As we expect to have to run ballots and operate under some pretty strict criteria in the next few months, we don't anticipate keeping Season Tickets on sale past the deadline"

[moto748]

I think the response from the Club to Boston Warrior is very fair.

[josie andrews]

Season ticket purchasing options

Almost mid way through the sales period which is scheduled to run until Friday 26th March

Sales available via new phone and online order points

Auto Renewal payments to be taken next week

As the mid point of this year’s season ticket sales period approaches, here’s a timely reminder of the sales points we have in operation this year.

Auto Renewal season ticket holders don’t need to take any action ahead of their Direct Debit payments being taken place, other than to let us know no later than Friday 12th March (email tickets@wiganwarriors.com or call the dedicated Auto Renewal hotline on 01942 762879) if any amendments are needed to the offer we sent via post a fortnight ago.

For all other season ticket renewals or new purchases, there are three options available…

Phone: Call 01942 762875 between 10am and 4pm weekdays to order by phone, which is the go-to contact point if you have credit to claim from 2020, need a ticket for a supporter with a disability and their assistant, or simply don’t have online access.

Online orders (credit/debit card): If you are renewing a 2020 season ticket with no credit issues or want to become a new season ticket holder for 2021, all tickets are available from store.wiganwarriors.com – the only online outlet where you can pay by credit and debit card this year while our former ticketing site is temporarily suspended.

Finance applications: You can split your season ticket costs over four monthly repayments, taken once a month between April and July. Head to bit.ly/WWRLV12 if you wish to make an application for this finance service, where once again all ticket types are available. Please be aware that this service is provided by a third party partner, V12 Finance, rather than Wigan Warriors.

Please note that all ticket contact points that were used in 2020 or earlier to contact the DW Stadium Ticket Office are currently out of service while this facility remains temporarily closed.

If you’ve got a query about your 2021 season ticket, why not check out all the key details via our season ticket portal or read our FAQs document that we’ve produced in response to the questions that we’ve most regularly been asked so far in the sales process?

A huge thank you goes to the thousands of fans that have committed to enjoy Rugby Worth Waiting For in 2021 – we can’t wait to have you all back!

NB: For all those who have already purchased a 2021 season ticket, your Our League streaming code for the behind closed doors fixtures will be sent to you by email, 24-48 hours before the opening game against Leigh, and will then remain valid for all subsequent Betfred Super League games that are played without crowds in 2021.

https://wiganwarriors.com/blog/2021/03/ ... g-options/