Tottenham Hotspur Stadium guide

[josie andrews]

Courtesy of Tottenham Hotspur, here is an extensive guide for all Wigan fans when visiting the Tottenham Hotspur Stadium for the Betfred Challenge Cup Final on Saturday.

Welcome

The key details

Date: Saturday 28 May
Doors open: 11.30am

AB Sundecks 1895 Cup Final kick off: 12pm

Betfred Challenge Cup Final kick off: 3pm

Subject to any game stoppages, we expect the finish time to be approximately 5pm.

Your match ticket allows you to attend and watch both matches. However, please note that once you have entered the stadium you cannot leave and then re-enter.

COVID-19 Update

This information is specific only to the AB Sundecks 1895 and Betfred Challenge Cup Finals being played on Saturday 28th May 2022.

Following the UK Government’s easing of COVID-19 “Autumn and Winter Plan B” restrictions, and in line with the latest guidance, COVID passes will no longer be required as a condition of entry at Tottenham Hotspur Stadium, except for those entering Zone 1/Competition Zone (previously ‘Red Zone’) – individuals accessing these zones should speak to the RFL Events team directly.

We continue to encourage fans to follow public health guidance when attending matches, including wearing face coverings when indoors or in crowded areas, maintaining good hand hygiene and not attending if you have COVID-19 symptoms.

No Re-admission

There is a strict no re-admission policy for this event. Once a fan has entered through the turnstiles, they will not be allowed to re-enter the stadium if they leave the premises.

Attending with Children

Age Restrictions: There are no age restrictions, however, all children aged 2 and over require a seat. Infants under 2 do not require a seat but will require a free “babes in arm” ticket – please contact ticketing@rfl.co.uk to request a free ticket ahead of matchday.

Alternatively, please visit the Ticket Office on the day of the game to obtain a babes in arm ticket, free of charge.

Baby Changing: There are several changing facilities within the stadium, situated either inside one of our accessible toilets or one of our medical rooms. Please speak to a steward once inside, for your nearest one.

Push Chairs: There are no facilities within the stadium for storing push chairs.

Respect Our Neighbours

Please ensure you use one of our many toilets located across the stadium campus before heading home. Should you require use of a toilet after leaving the stadium, the Club has installed public toilet blocks throughout the local area where we have identified a need.

Public toilets are available at the following locations:

Chesnut Road
Park Lane Close
Tariff Road
Tottenham Green
Whitehall Street
Willoughby Lane

As you are arriving at or leaving the stadium, please be considerate to our neighbours. Information on our recycling bins located around the stadium will help ensure you correctly dispose of your waste.

Accessibility

Accessible Entrances

The four dedicated Access entrances are 1, 5, 13 and 17. All entrances are served by lifts for ease of access to their seats.

Lifts

Lift operators will be asked to prioritise disabled guests, older guests and those who may be pregnant or have temporary injuries.

Toilets

There are 66 accessible toilets in the stadium, found throughout the concourses, hospitality lounges and in the flagship shop, Tottenham Experience, situated on the high road.

Ambulant accessible toilets are available in each of the public toilets throughout the stadium.

Changing Places

There will be two Changing Places facilities in operation for this event. One in the flagship shop, Tottenham Experience, situated on the high road for use pre-event and one next to block 105 (level 1) in the West Stand.

Deaf & Hard of Hearing

All seats within the stadium are covered by a radio-based assistive hearing system. The system is designed for supporters who have Telecoil hearing aids, with the ‘T’ setting.

Guests wishing to use this service can sign out a headset from one of our Accessible Entrances (1, 5, 13 or 17). This must be returned to the accessible entrance or a steward on departure.

Hearing loop systems are also fitted at selected catering kiosks and within certain check outs at the flagship shop, Tottenham Experience.

Blind and Partially Sighted

Audio descriptive commentary is available to supporters via the use of a receiver and headset. Guests wishing to use this service can sign out a headset from one of our Accessible Entrances (1, 5, 13 or 17). This must be returned to the accessible entrance or a steward on departure.

Sensory Suite

Should you need respite, we have a Sensory Suite situated in the North Stand, block 416, and offers a comfortable and calming environment for supporters on the autistic spectrum or with sensory impairment conditions to watch a match. We have recruited specialist Sensory Suite supervisors with experience in both disability and autism awareness to facilitate guests on the day and provide assistance where needed. We recommend booking seats in the back two rows of block 416, in order to ensure ease of access, however, we will endeavour to assist any who require this suite.

At the current time, the Sensory Suite can accommodate a maximum of three customers, including one personal assistant. Due to the limited space, if you are interested in accessing this facility, we will require all participants to complete the Sensory Suite profile form.

Assistance Animals

The Club welcomes registered assistance animals. There are two dog spending areas on-site, one outside Entrance 11 near the North Stand and another in the South Stand. Access to either facility is given on request.

If you are bringing an assistance animal to the stadium or are interested in accessing the dog spending areas, please contact the access team.

Accessible Parking

Blue Badge holders can book Accessible Parking. Please note that you must have your confirmation email and your Blue Badge displayed on the day, or you will be turned away.

The Stadium Car park will close at 2pm, with no cars permitted to enter or leave the stadium after this time, and up to 45 minutes from stoppage. Those who wish to leave after the first match, but require accessible parking are advised to use Controlled Parking Zones in operation. Should you have a specific parking query, please contact access@tottenhamhotspur.com

Wheelchair Tickets

To book a wheelchair space for the event, please email ticketing@rfl.co.uk and outline your requirements. You will be required to provide a proof of access document to RFL ticketing to attain a complimentary assistant ticket.

Stadium facilities

Cashless

We are proud to have a fully cashless stadium for increased speed of service and improved hygiene.

Payments can be made using:

All major contactless debit and credit cards (the payment limit is £100)
Mobile and wearable payment, including Apple Pay and Google Pay (this method supports high-value contactless payments)

Bag Policy

We have a restricted bag policy at the Stadium. Any bag must adhere to our guidelines or it will not be permitted into the stadium.

Personal bags must be A4 size or smaller (21cm long x 30cm high) or it is possible to use a clear carrier bags (max 30cm long x 30cm high) – you must NOT put any personal bags that do not meet the criteria within these bags. Laptop sleeves are permitted, but they must also be no larger than 37cm x 31cm. Bags that do not adhere to our guidelines will not be permitted into the stadium.

Bags will be checked at an outer cordon as you approach the Entrances.

We understand that some guests will need to bring bags that do not meet these requirements into the stadium for medical reasons. To do this, an exemption certificate will be required. Please note, if your medication or equipment fits within a A4 sized bag you do not need a medical exemption certificate.

If you require medical equipment that cannot fit in an approved bag, you will need to contact the Tottenham Hotspur customer service team via this form and request a medical exemption certificate.

Prohibited Items

What items are prohibited from Tottenham Hotspur Stadium?

The following list is a guide only. Security reserve the right to prohibit additional items at their discretion.

• Bags which do not adhere to the specified Bag Policy (medical exemptions apply)
• Bottles of any kind, glass vessels, cans, flasks
• Food (Discretion may be shown for children’s snacks)
• Liquids of any kind (including water and alcohol. The stadium has multiple water fountains throughout)
• Umbrellas greater than 1m in size (This will vary for Non-footballing events – please refer to the event specific guidance)
• Laptop Sleeves larger than 37cm x 31cm in size and any laptop bags
• Flares, smoke cannisters, air horns, laser devices
• Unlicensed musical instruments and other devices capable of causing a disturbance or nuisance
• Darts, frisbees (and similar items)
• Dangerous or hazardous items
• Illegal substances
• Fireworks, flares, explosives or ammunition
• Knives, blades, firearms and weapons of any kind
• Scooters, skateboards and other skates
• Flags, Signs or banners that do not meet our Flag and Banner Policy*
• Flagpoles greater than 1m in length (This will vary for Non-footballing events – please refer to the event specific guidance)
• Spray paint, large industrial style ‘permanent’ marker pens
• Transmitting devices
• Professional cameras (including cameras with interchangeable lenses) and recording devices
• Unauthorised fliers, illegal merchandise items, illegal charity collection utensils
• Motorbike helmets
• Animals (except service dogs and assistance dogs)
• Prams and pushchairs (this may be assessed for each event – please check the relevant event page for further information)

*We welcome supporters who wish to bring flags to the stadium.

Flag & Banner Policy

Flags should be no more than 250cm in size at their widest or longest section and flagpoles must be no greater than 1m in length.

Flags must not obstruct gangways, access routes, exits and entrances, health and safety signage and stairways.

In order to ensure smooth access and display of your flag we advise that you have it pre-approved. You can do this by emailing the Stadium Supporter Services team with a minimum of one week prior to bringing the flag to a match.

We reserve the right to deny permission or confiscate flags if they are above an acceptable size, compromise public safety or obscure someone’s view or a camera position.

A rugby game is a time to show allegiance to a rugby team first and foremost. A game is not an appropriate arena to display flags of any political or religious affiliation or anything that could possibly be considered inflammatory – this can include national flags during times of political conflicts, campaigns, or issues.

Ticketing

Tickets

Tickets are still on sale and will be available to buy on the day too from the Ticket Office in the North West Corner of the stadium bowl. All the ticket information can be found HERE.

Additional Ticket Information

Please bring your physical ticket(s) or Print@Home ticket(s) to the event, depending on which ticket type you have been allocated. Everyone entering the stadium must have a valid match ticket. If bringing a Print@Home ticket, ensure that it has been clearly printed so that all details are visible on the ticket.

Babes in Arms (Under-2)

There are no age restrictions, however, all children aged 2 and over require a seat. Infants under 2 do not require a seat but will require a free “babes in arm” ticket – please contact ticketing@rfl.co.uk to request a free ticket ahead of matchday. Alternatively, please visit the Ticket Office on the day of the game to obtain a babes in arm ticket, free of charge.

Wheelchair Tickets

To book a wheelchair space for the event, please email ticketing@rfl.co.uk and outline your requirements. You will be required to provide a proof of access document to RFL ticketing to attain a complimentary assistant ticket.

Disabled Parking

You can book disabled parking. Please note that you must have your confirmation email and your Blue Badge on the day or you will be turned away.

Food and drink

Our 60 food and drink outlets serve a wide range of delicious food. We are taking our inspiration from London’s vibrant street food market scene and provide a range of diverse menus along with traditional fan favourites.

You are welcome to take your food and drink to your seat to eat and enjoy.

Fans are advised not to bring their own food into the stadium due to issues of provenance, safety and rubbish generated. Discretion will be shown by stewards, however, in relation to snacks, in particular children’s snacks. We appreciate this is not a clear-cut policy but allowing discretion means we can be more flexible in your interests. Kids Meal Deals are available.

Drinks of any kind, including water, may not be brought into the stadium in line with all safety advice that relates to major events. This also applies to empty bottles with lids that can be filled and thrown.

Face coverings will be worn by catering staff with touchpoints regularly sanitised.

Getting to the stadium

AB Sundecks 1895 and Betfred Challenge Cup Finals 2022 – Getting Here

Tottenham Hotspur Stadium is highly accessible by public transport.

The four stations serving the stadium provide London Underground, London Overground and Greater Anglia services. There are numerous TfL buses and the event day shuttle buses connecting the stadium with other stations and services. Cycling parking, walking routes, and coach parks are all clearly signposted. Stewards will also be on hand to answer any questions.

Please familiarise yourself with the transport information below to help you make informed travel choices for the game and consider the following when planning your journey:

Driving is not advised. A large Controlled Parking Zone (CPZ) is in operation and the roads surrounding the stadium are generally closed before, during and immediately after a game.
There are a range of transport options available and there may be quicker or more direct alternatives to those you may be familiar with.
Arrive early and stay after the game to take advantage of the wide range of food outlets, bars and entertainment within the stadium.

Click HERE for more details on how to get to the stadium.

https://wiganwarriors.com/blog/2022/05/ ... ium-guide/