Season ticket

[moto748]

I've had exactly the same: ticket arrived this morning, correct seat (a good sign), but a different client ref.

[PJC]

Pleased to report my ticket for Friday has arrived and hopefully the season ticket will follow. A big thank to those in the office who have had a lot to put up with. The new system should have been up and running a long time before.

[PJC]

……and yes a different client ref

[mikey]

Printed my ticket from e mail then received a ticket with the wrong seat details and client code reference it doesn’t look good when you’ve got a great product but poor off field operations.

[munromagic]

Having been worried about not getting my 4 season tickets in time for the Huddersfield match I have now got the following;
4 tickets from ticket office on Monday
3 tickets onto my phone on Wednesday ( not 4 !)
4 tickets by post on Frday
If this is replicated to all supporters there may be approx 50,000 on this evening.
I think it is confirmed there are problems with ticketing system!!

[EDINBURGH-WARRIOR]

Deffo a problem with the ticket system which we all hope will be sorted for the next home game .

Meanwhile a big shout out to the ticket office staff who must have been ducking bullets from all directions . Well done

EW

[southportcdm]

When I asked for plastic season tickets rather than the smartphone app I assumed that I'd be part of a very small minority of 'luddites', perhaps 3-400 in total. However, after speaking to lots of fans last night, I was shocked at how many said that they'd asked for a physical season ticket too. Most of these people were younger than me and all of them are far more tech savvy. I wonder if the club have been surprised by how many physical tickets have been asked for and if they've just not been able to cope with demand. From my small sample size I'd predict 2-3 000 will be needed.

[moto748]

When I asked for plastic season tickets rather than the smartphone app I assumed that I'd be part of a very small minority of 'luddites', perhaps 3-400 in total. However, after speaking to lots of fans last night, I was shocked at how many said that they'd asked for a physical season ticket too. Most of these people were younger than me and all of them are far more tech savvy. I wonder if the club have been surprised by how many physical tickets have been asked for and if they've just not been able to cope with demand. From my small sample size I'd predict 2-3 000 will be needed.

I see no advantage in a mobile phone over a smart card. And cards, unlike mobile phones, cannot run out of juice at inconvenient times. OK, that would be operator error, but these things do happen in the real world.

[doc]

I noticed going through the turnstiles last night that the bar code readers took an age to reset to read the next ticket so maybe a software issue as well. Should reset almost immediately but were taking around 10 seconds.

[moto748]

Queue must have been the best part of 150 m long when I arrived at the ground last night. Never seen the like.