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The biggest fault is the club never comes clean and only tell us thing when they bite the bullet and really have to . It's been a fault at Wigan for years. I have no problem if there are issues with tickets or game changes etc. What I do have a problem with is the club not communicating these problems until the last minute and leaving us in limbo even when they have been aware of these issues for ages.

EW

EDINBURGH-WARRIOR wrote: ↑Tue Mar 05, 2024 8:31 am The biggest fault is the club never comes clean and only tell us thing when they bite the bullet and really have to . It's been a fault at Wigan for years. I have no problem if there are issues with tickets or game changes etc. What I do have a problem with is the club not communicating these problems until the last minute and leaving us in limbo even when they have been aware of these issues for ages.

EW

i agree especially re the season tickets. Its the sort of business that i'm in (and sure i've seen another couple of posters who do similar jobs) and they will have known that timescales were extremely tight (if at all possible), so the best thing they could have done is to give the bad news up front - sorry you wont get your season tickets for the start of the season due to implementing a new system, and here's your Huddersfield match ticket. Doing that, whilst creating some noise, would have IMO meant most would be happy. Moving forwards the new system will be fully implemented by X date and all season ticket holders will have their electronic /plastic ST by this date

Has anyone received a plastic season ticket by post? I was told ticket office when I visited them for the 5th time Wednesday before Huddersfield game to collect my match ticket. That I would receive my season ticket THIS WEEK it's Friday and NO sign of any TICKET.

Nope.

Dirk B wrote: ↑Fri Mar 08, 2024 2:57 pm Has anyone received a plastic season ticket by post? I was told ticket office when I visited them for the 5th time Wednesday before Huddersfield game to collect my match ticket. That I would receive my season ticket THIS WEEK it's Friday and NO sign of any TICKET.

When do you need it for?

josie andrews wrote: ↑Sat Mar 09, 2024 5:23 am

Dirk B wrote: ↑Fri Mar 08, 2024 2:57 pm Has anyone received a plastic season ticket by post? I was told ticket office when I visited them for the 5th time Wednesday before Huddersfield game to collect my match ticket. That I would receive my season ticket THIS WEEK it's Friday and NO sign of any TICKET.

When do you need it for?

Is that the point. The season has started and people are still awaiting season tickets.

josie andrews wrote: ↑Sat Mar 09, 2024 5:23 am

Dirk B wrote: ↑Fri Mar 08, 2024 2:57 pm Has anyone received a plastic season ticket by post? I was told ticket office when I visited them for the 5th time Wednesday before Huddersfield game to collect my match ticket. That I would receive my season ticket THIS WEEK it's Friday and NO sign of any TICKET.

When do you need it for?

Come on. If I was promised something for a certain time. I would be annoyed. And so would you. This season ticket fiasco is a embarrassment its not just time scale but the silly levels of mistakes. I myself have been down 3 times trying to sort mine and my granddaughters out . Every time they say they have amended it. It started my grandaughter was 67 I was under 18. Then she was Paul. Third time I had her surname. Got home checked everything and low and behold she's down as a Male so I have given up. I fully understand why Dirk is frustrated with the fiasco. All Auto renewals have paid for there tickets in Aug.

Having bought a full price ticket for the Huddersfield game and the Club Statement saying everyone who bought a full price ticket would be refunded for the £5 deal, I have still not been refunded.
Looks like another phone call to the ticket office will be required.
The whole ticketing situation has been a complete mess.
Hopefully things will be fully resolved before the next home game.

The problems with ticketing are far older than 2024. I remember getting STs for the OH & self. Arriving at our seats, sitting down and a nice young man came up and said “You’re sitting in my seat!” We both had tickets with the same seat! Sorted it obviously but it looks like the cause of the problem has migrated with the new system.

Club can’t get their foundation year correct.

It’ll be a database error as last year I was U16 and my daughter was my dad!