Ticket Issue

thegimble · Post by **thegimble** » Sun Feb 16, 2025 5:32 pm

Trying to buy tickets for Giants. When i go to proceed to checkout i get a message saying that i can not go any further as i am buying tickets for juniors as DOB is needed. Can anyone tell me how to sort this out.

josie andrews · Post by **josie andrews** » Sun Feb 16, 2025 11:20 pm

thegimble wrote: ↑Sun Feb 16, 2025 5:32 pm Trying to buy tickets for Giants. When i go to proceed to checkout i get a message saying that i can not go any further as i am buying tickets for juniors as DOB is needed. Can anyone tell me how to sort this out.

You will need to phone the ticket office I would think. 01942 311111

Good Luck!

endoman · Post by **endoman** » Mon Feb 17, 2025 7:31 am

I had to ring on Friday for Saints tickets as our bronze member things won't let me buy on the website. Answered within one minute, all done int eh next minute, one of the most efficient interactions in a long time. Couldn't have been any better. There are still issues with tthe ticket system for these little oddities that really shouldn't exist.

Ipinwigan · Post by **Ipinwigan** » Mon Feb 17, 2025 8:31 am

I had issues buying tickets for the Good Friday stains game.
I needed 3 full price adults and 3 over 60s, the system wouldn't let me checkout with the over 60s tickets, it asked for confirmation of their memebership details, which they do not have.
It shouldn't be this hard to buy tickets for a match.
In the end I thought f**k it and bought them all at the full adult price

thegimble · Post by **thegimble** » Mon Feb 17, 2025 9:07 am

josie andrews wrote: ↑Sun Feb 16, 2025 11:20 pm
thegimble wrote: ↑Sun Feb 16, 2025 5:32 pm Trying to buy tickets for Giants. When i go to proceed to checkout i get a message saying that i can not go any further as i am buying tickets for juniors as DOB is needed. Can anyone tell me how to sort this out.
You will need to phone the ticket office I would think. 01942 311111

Good Luck!

thanks Josie will do

thegimble · Post by **thegimble** » Mon Feb 17, 2025 9:38 am

thanks for all the replies. What a pain seriously bringing 2 kids with us for Giants game. Had to create a 2 accounts for them on different emails to reassign tickets. Seriously neither look close to 15 never mind 18.

Ipinwigan · Post by **Ipinwigan** » Mon Feb 17, 2025 9:57 am

thegimble wrote: ↑Mon Feb 17, 2025 9:38 am thanks for all the replies. What a pain seriously bringing 2 kids with us for Giants game. Had to create a 2 accounts for them on different emails to reassign tickets. Seriously neither look close to 15 never mind 18.

They are obviously making sure they don't get ripped off by the fans trying to buy tickets for juniors and over 60s, so more hoops to jump through

josie andrews · Post by **josie andrews** » Mon Feb 17, 2025 10:40 am

I am classed as ambulant disabled, I have rheumatoid & osteoarthritis, COPD the result of having pneumonia & I’m diabetic.

I moved my seat I’d been in since the Brick/DW opened to one lower down so I don’t need to use many steps, 3 steps now.

I have a disabled parking pass from the club which I’ve had for many years. You have to provide proof from a doctor that you are disabled.

I’m fine at home games the stewards all know me & are there to help if I’m struggling. No need for a carer plus friends sat near me also help if needed.

For several years, at least 5 I think, I’ve asked for a carers ticket for away games so my away buddy who drives me to these games gets a "carers ticket" for him. Never had a problem before this season.

When I went for the Hull FC tickets I was told that I could have them for this game, but I was given a form, a couple pages, to be filled in by my doctor, at a cost, to inform the club of the health issues I have for any future away games!

So even though I save them the cost of a home season ticket which I would get for free if I used a carer, I had to go & pay for proof of a disability they have known about for years for away games!

thegimble · Post by **thegimble** » Mon Feb 17, 2025 10:57 am

josie andrews wrote: ↑Mon Feb 17, 2025 10:40 am I am classed as ambulant disabled, I have rheumatoid & osteoarthritis, COPD the result of having pneumonia & I’m diabetic.

I moved my seat I’d been in since the Brick/DW opened to one lower down so I don’t need to use many steps, 3 steps now.

I have a disabled parking pass from the club which I’ve had for many years. You have to provide proof from a doctor that you are disabled.

I’m fine at home games the stewards all know me & are there to help if I’m struggling. No need for a carer plus friends sat near me also help if needed.

For several years, at least 5 I think, I’ve asked for a carers ticket for away games so my away buddy who drives me to these games gets a "carers ticket" for him. Never had a problem before this season.

When I went for the Hull FC tickets I was told that I could have them for this game, but I was given a form, a couple pages, to be filled in by my doctor, at a cost, to inform the club of the health issues I have for any future away games!

So even though I save them the cost of a home season ticket which I would get for free if I used a carer, I had to go & pay for proof of a disability they have known about for years for away games!

Common sense has truly left us. Way too much tick a box show proof now.

Or my fav from years in Tesco it's company policy

SteveT · Post by **SteveT** » Mon Feb 17, 2025 1:50 pm

To be fair my son is an ambulant disabled supporter with autism and Ive never had an issue this season or any other, I thought as long as you’re on the clubs disability register then they already know your entitlement. Here’s hoping everything’s sorted for you know

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